Author Archives Lori Rose

Collaborate. Cultivate. Connect.

VenU 5™’s robust suite of communication tools have been developed to streamline communication, increase engagement, and foster a sense of community. Read below to find out how to these features can be used within the Learning Management System to connect learners with training and with each other.

Creating communities within your user base is only limited by your imagination…

Drive traffic to your site, grow your user base, and increase engagement. Integrations with LinkedIn, Twitter, and Facebook enable LMS login with any of these sites.

Combined with built-in knowledge sharing and communication tools, creating communities and social networks within your user-base is only limited by your imagination!

Enhanced Mass Mailer tool with distribution lists and templates, scheduled and automated email notifications, newsletter templates and delivery, online messaging and more…

Online communication tools including group forums with polling, online/offline user-to-user messaging, chat sessions, Wikis, pop-up notifications, and user dashboard announcements can be combined with training events to provide a collaborative online community and group knowledge sharing.

The VenU 5 Mass Mailer comes complete with distribution lists, email and newsletter templates, the ability to schedule and automate email notifications, and more.

Custom Wikis, Forums, and Content Libraries or Glossaries…

​Online knowledge sharing tools including Wikis, Forums, Content Libraries, and Glossaries can be combined with training events to provide a collaborative online learning community.

About VenU
Founded in 2003, VenU develops and hosts Learning Management Systems (LMS) for large and medium-sized corporate enterprises – predominantly providing Channel Management solutions.

Designed and customized to meet each client’s specific business requirements, the custom-branded VenU 5™ LMS provides an extremely powerful set of eLearning tools. Built using the latest programming tools and technologies, the LMS employs responsive design throughout its user interface, creating clean webpages and intuitive user experiences that are delivered to “any device – anywhere – anytime.” VenU SCORM Sync™ allows users to leave their office desktop and resume a course on their mobile device – in the same familiar and intuitive user interface. The VenU 5 LMS is truly a completely blended learning, communication, social networking, document management, and knowledge sharing solution, all contained and integrated within a single platform.

VenU’s Momentum Program™ is a comprehensive suite of eLearning services, which include dedicated project management, LMS administration and system training, and end-user technical support. VenU’s Momentum Program is used to ensure the success of its client’s eLearning initiatives.

  Lori Rose   Jun 10, 2015   News   0 Comment   Read More

VenU brings Innovation to Gamification

VenU eLearning Solutions, a pioneer in the field of innovative eLearning solutions, released today a dynamic collection of gamification features as part of VenU 5™ – the company’s latest version of its Learning Management System (LMS).

Recent studies have shown that the addition of an incentive into the learning process increases knowledge retention, thus improving application. This update underpins the company’s commitment to deliver an enterprise-class learning solution that continues to evolve with the cutting edge of technology.

“It was important for us to offer to our clients a gamification feature to make the training experience more interactive and engaging for learners,” explained VenU CEO Tom Doty. “But, we also wanted to deliver a robust capability geared toward increasing both productivity and proficiency.”

With that goal in mind, VenU’s product development team seamlessly integrated gamification into VenU 5™’s already robust suite of learning management tools.

It all begins at the heart of the platform – where training and related activities meet the Rewards System. VenU 5™ offers over 20 different criteria with which administrators can create achievements along with custom badges for practically any feature in the LMS. Achievements may be configured to apply to one or more groups, regions or businesses, or the entire site. Additionally, both Achievements and Reward Points may be set to only be earned for a specified timeframe – and Achievements can be set to expire. For example, if you want to offer certain badges or reward points only between May 1st and July 31st to encourage learners to meet a course deadline, VenU 5™ can do that and more! Achievements can be configured so they can expire after a set amount of time – perfect for recertification requirements.

For the user, however, training takes on a whole new meaning! Leaderboards allow learners to see exactly how they rank compared to their group, region, or even the entire site.‏ The user’s profile displays all of the their unlocked achievements, along with a list of the achievements they have yet to earn.‏ Points earned are prominently displayed on the user’s homepage and a dashboard displays their point earnings history.

For more information on VenU 5™, call us toll-free at (800) 596-8544 or locally at (678) 538-6372. Or, visit us online at www.Ven-U.com.

About VenU
Founded in 2003, VenU develops and hosts Learning Management Systems (LMS) for large and medium-sized corporate enterprises – predominantly providing Channel Management solutions.

Designed and customized to meet each client’s specific business requirements, the custom-branded VenU 5™ LMS provides an extremely powerful set of eLearning tools. Built using the latest programming tools and technologies, the LMS employs responsive design throughout its user interface, creating clean webpages and intuitive user experiences that are delivered to “any device – anywhere – anytime.” VenU SCORM Sync™ allows users to leave their office desktop and resume a course on their mobile device – in the same familiar and intuitive user interface. The VenU 5 LMS is truly a completely blended learning, communication, social networking, document management, and knowledge sharing solution, all contained and integrated within a single platform.

VenU’s Momentum Program™ is a comprehensive suite of eLearning services, which include dedicated project management, LMS administration and system training, and end-user technical support. VenU’s Momentum Program is used to ensure the success of its client’s eLearning initiatives.

  Lori Rose   Apr 21, 2015   News   0 Comment   Read More

Announcing “eLearning in Your Inbox” for the VenU 5™ Learning Management System

VenU’s product development team is pleased to announce the addition of “eLearning in Your Inbox” to the VenU 5 LMS.  When our clients’ needs evolve, so do we.  With that in mind, VenU was asked by a major client to make it as simple as possible for users to access their assigned courses – we listened and innovated.

“eLearning in Your Inbox” is a comprehensive new feature that consolidates processes and streamlines communication for both the administrator and the end user – with just a single click of the mouse, a user will be logged into the LMS and taken directly to the required training.

Administrators can now create a multimedia email with a dynamically generated hyperlink, specific to each user and their assigned training. Client case studies indicate this one-click access dramatically reduces the time between course enrollment and course consumption. Additionally, administrators are able to limit the number of clicks and time the hyperlink is available to users. Complete statistical tracking, such as the number of opens and click-throughs, is centralized in an online report.

To learn more about this new feature, VenU clients can contact their dedicated project manager for more information. Not a VenU client? Contact us today to learn more about this and other services by emailing info@ven-u.com.

  Lori Rose   Mar 26, 2015   News   0 Comment   Read More

VenU Announces VenU Flex™ Program

The innovative new VenU Flex™ program allows VenU clients to host high volume learning events, such as an upcoming course deadline or mandatory company-wide training, with no loss of performance, speed or support.

With 48 hours’ notice, VenU will reallocate cloud infrastructure to support an anticipated influx of user activity. Unlike many other LMS providers whose services tend to slow down when higher than normal usage is occurring – through network load balancing and our scalable architecture, we can dynamically expand necessary resources to ensure optimal performance throughout the entire event.

But we take it one step further, we’ll also allot additional technical support services to assist users from beginning to end. Our U.S.-based, multilingual Customer Service Center provides professional and courteous customer care. Each of our customer service representatives are trained as administrators on our client’s specific LMS solution, so they can provide expert support and diagnostics. Whether by phone, desktop sharing, email, or our online ticketing system, our support team is always ready to provide excellent customer care.

VenU is proud to offer its VenU Flex™ program at no cost to our Dedicated VenU Super Cloud™ clients‏.

Not a VenU client? Contact us today to learn more about this and other services by emailing info@ven-u.com

  Lori Rose   Feb 19, 2015   News   0 Comment   Read More

8 Deadly Sins

VenU’s Business Development Department stumbled across an alarming statistic this week. According to a recent Gallup poll, only 13% of employees world-wide are “actively engaged” at work – meaning 87% of employees are either “not engaged” or, worse, “actively disengaged”.

According to the study, the term “not engaged,” identifies employees who lack motivation and are less likely to invest discretionary effort in organizational goals or outcomes. “Actively disengaged,” indicates those who are unhappy and unproductive at work and liable to spread negativity to coworkers.

Unengaged employees at any level are toxic to an organization’s overall health, however, nowhere are they more dangerous than in the realm of customer/client services.

Here at VenU we’ve implemented protocol that prevents this pandemic at every turn. Some might refer to it as an “across-the-board” policy. We simply call it:

8 Deadly Sins.

  • Give lousy customer service – Busy signals, long wait times, direct to voicemail, and ringing with no answer are unacceptable.
  • Make internal procedures easy on us – If it means negatively affecting or inconveniencing the customer: it doesn’t happen.
  • Customers can’t get immediate “live help” – from project managers or support.
  • Poor communication and coordination across departments – Teamwork is mandatory.
  • Ignore the competition.
  • Miss deadlines – At VenU, this means both internal and external deadlines.
  • Make recruiting, hiring, and training a low priority – We’re always actively looking for new talent, but we’re only interested in the best.
  • Rely on dissatisfied customers to be your service monitors.

These 8 Deadly Sins underpin our commitment to exceptional customer service while ensuring that our team remains engaged… and they’ve worked for us for over a decade.

Simple? Yes. Our philosophy is simple. But it’s one that continues to distinguish us from our competitors, because at VenU – excellence is not optional.

  Lori Rose   Jan 28, 2015   News   0 Comment   Read More

VenU Receives ISO/IEC 27001 Certification

VenU, LLC, is proud to announce that it has received the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC) 27001 Certification for its Information Security Management System (ISMS) from American Global Standards.

VenU is fully aware that the data contained within your learning management system is among your organization’s most vital assets. Ensuring the security of our clients’ information has been one of our primary focuses for over 11 years, and it is our hope that pursuing ISO/IEC 27001 Certification will demonstrate to you our commitment to ongoing development and maintenance of a robust ISMS- which will be regularly audited and certified by an independent, third-party.

What’s Included/Covered in 27001:

  • Determine the extent of conformity of the ISMS with ISO/IEC 27001 standard(s).
  • Evaluate the capability of the Information Security Management System to ensure compliance with relevant statutory, regulatory and contractual requirements, as applicable.
  • Evaluate the effectiveness of the Information Security Management System in meeting its specified objectives.
  • Evaluate the operational control of processes, including internal audits and management review.
  • Evaluate the management’s responsibility for the company’s policies.
  • Evaluate the links between the standard requirements and the Information Security Management System requirements.
  • Identify areas for potential improvement of the Information Security Management System.

We are pleased to report to you that VenU passed all areas of the American Global Standards audit without exception.

Key Benefits:

  • ISMS will be regularly audited and certified by an independent, third-party.
  • The process includes a thorough inspection of VenU’s people, processes and IT systems by applying a risk management process and conducting an extensive internal audit.
  • Ensures that VenU has a comprehensive security strategy in place to properly address the concerns of our clients.
  • Demonstrates that VenU has designed and implemented a reliable system of controls to ensure the security of your organization’s information.

We consider it a privilege to serve as your LMS provider and consistently look for opportunities to enhance our services. Our newest certification underpins VenU’s dedication to quality, its processes, and continuous improvement.

About American Global Standards: American Global Standards is accredited by the American International Accreditation Organization (AIAO), one of the most widely accepted international ISO accreditation bodies. Certifications of an environmental or quality system received by American Global Standards are recognized internationally.

  Lori Rose   Dec 09, 2014   News   0 Comment   Read More

VenU Welcomes New Team Members

We are committed to providing our clients with an exceptional customer service and support experience. A key part of that initiative includes developing and maintaining a talented, dynamic team. For that reason, I am pleased to announce the addition of Cindy Keen and Tasha Mahurin to the VenU team.

 Cindy joins VenU as a Project Manager. Highly experienced within the eLearning industry, she previously worked for both Framework Solutions and IBM. Prior to joining VenU, Cindy was the Director of Product Development for a media production firm- creating computer based training, websites, graphic packages, and hard copy elements for their clientele.

Tasha is significantly accomplished in developing brand strategy, relationship management, marketing and public relations. Relying on her background in mass communications, Tasha will be focusing on account management and business development initiatives within the company.

Please join me in welcoming them to Ven-U as we continue to set the industry standard for excellence in eLearning.

  Lori Rose   Dec 03, 2014   News   0 Comment   Read More

VenU Launches New Website to Promote New Responsive LMS Design

linkedin-new websiteMobile access is beginning to dominate the Internet! It has never been more important to understand the need for responsive design when it comes to your elearning initiative. Over the past few years, as mobile usage has continued to increase, a typical solution has been to have separate sites with the same content – one for desktop viewing and one for mobile devices. However, through technological advances it has now become reality for a single site to accommodate all types of users and provide an optimal viewing experience regardless of what type of device they are using.

Today VenU™ released its new corporate website to announce the latest version of its LMS – VenU 5™. Sporting a new “mobile first” responsive design, advanced theming and branding tools, powerful web services, advanced reporting capabilities, social networking and gamification tools – VenU 5 incorporates the latest technologies in eLearning. With user experience a top priority, we understand that elearning initiatives are meant to engage and interact with users in a way that eliminates the hassles of typical compatibility issues while providing an innovative and enjoyable experience.

Check out our new website for an in-depth look at what elearning should and can be!

www.ven-u.com

  Lori Rose   Jul 23, 2014   News   0 Comment   Read More

The “User Experience”

ux2

“Full-featured” and “user-friendly” are not mutually exclusive… and “exceptional customer service” is not optional.

“User Experience” is much more than just a catch phrase- especially when it comes to eLearning. Today’s users expect more. In fact, they demand an easy-to-use, highly visual, and extremely intuitive learning environment coupled with concise, meaningful, and compelling content – delivered anytime, anywhere, on any device.

But, the user experience doesn’t just stop there… users expect exceptional customer service to be part of the overall experience, and to have their support needs responded to in a highly competent, professional, and timely manner.

We provide our clients with an eLearning platform that, albeit powerful, is not confusing and riddled with programmer interfaces. Our Learning Management System is intuitive and easy-to-use from front to back.

A few of our LMS’s major capabilities include:

  • The obvious… eLearning courseware and content management functionality
  • Classroom management tools and logistics support
  • Calendaring tools and live event management
  • Certification and curricula management tools
  • Full-blown ecommerce capabilities, with vouchers, refunds, discount codes, promo codes and management tools
  • Built-in social media and communication tools
  • Web Services/API for integration with third-party applications and systems
  • Comprehensive online reporting and dashboards
  • Custom branding and co-branding
  • And, about a thousand other capabilities…

Our clients also expect us to possess a thorough knowledge of their business objectives and to be able to propose and provide solutions to address their eLearning initiatives and business requirements. We underpin all of this with ironclad security (ISO 27001 Certified), a commitment to quality, unlimited scalability, unwavering reliability, and access to the latest technology, all at a reasonable price…and we do it every day for over 1 million users worldwide.

Want to see how? Contact us today!

  Lori Rose   Mar 20, 2014   News   0 Comment   Read More

Celebrating over a decade of excellence in eLearning!

 

Technology and business solutions are ever-evolving, and so are we. For this reason, we are excited to announce our new brand identity. We’ve been surpassing the limits of cutting edge, modern technology for over a decade and transcending traditionally accepted limits continues to be one of our core values. As we continue to set the eLearning industry standard, it is our hope that— when people think of eLearning Solutions, people will think of VenU.

  Lori Rose   Mar 14, 2014   News   0 Comment   Read More

VenU Receives ISO 9001 Certification

VenU-ISO-Seal

VenU, LLC, is proud to announce that it has received the International Organization for Standardization, ISO 9001:2008 certification for its Quality Management System (QMS). American Global Standards is accredited by the American International Accreditation Organization (AIAO), and issued VenU its ISO 9001:2008 certification. The Company has successfully completed numerous quality audits by independent third parties, client auditors, internal auditors, and management reviews. VenU passed all areas of the American Global Standards audit without exception.

Why is ISO 9001 important for an eLearning company?

As a hosted Learning Management System (LMS) provider, VenU wants its clients to be confident and assured that their eLearning solution is secure, reliable, and optimized for performance and functionality. An ISO 9001 certification of a QMS demonstrates that a company has designed and implemented a reliable system of controls to meet the client’s demands for high quality in the products and services it provides. Our ISO 9001 certification ensures our clients that we are working within well-defined, structured processes and by doing so; a level of quality inherent in our products and services is established.

There are defined processes for every function in the Company, such as:

  • Software Development
  • Web and Content Development
  • Information Technology
  • Security and Data Management
  • Project Management
  • Quality Assurance
  • Customer Service
  • Human Resources
  • Finance
  • Legal
  • Business Continuity and Operations

How did we accomplish this? We used our own VenU LMS to implement our QMS. Document management, checklists, wikis, testing, and verification, are all implemented and centrally managed within the VenU LMS!

Key Benefits to Our Clients:

  • Quality Processes and Documented Procedures –
    Ensures that all business operations are defined, reviewed, and improved – on a regimented, recurring basis to continually increase quality throughout our organization.
  • Increased Security –
    Documented Security Procedures, Quality Checklists and Continual Process Improvements ensure methodologies for safeguarding data, providing reliable disaster recovery (DR), implementing and updating security practices, and establishing a higher level of reliability and performance.

ISO 9001 certification underpins VenU’s commitment to quality, its processes, and continuous improvement.

  Lori Rose   Mar 13, 2014   News   0 Comment   Read More

Momentum – does your eLearning initiative have it?

Momentum-1

The success of any eLearning program is a direct reflection of the people who are supporting it. Without exceptional customer service, an unwavering commitment to continuous improvement, and ongoing administrative training, your program may not live up to its full potential.

The VenU Momentum Program™ is a comprehensive support and administration service provided by VenU eLearning professionals. The program combines end-user technical support, client support and training, along with site administration – ensuring user satisfaction and the success of your learning initiative.

Click here to find our more… ven-u.com/professional

  Lori Rose   Mar 13, 2014   News   0 Comment   Read More

Amazing Web Services!

gearsThe rise of fast, efficient web services has created the ability for companies to securely link data between web applications, enabling fundamental business practices to be seamlessly synchronized. Here are two brief scenarios where web services can solve a critical business problem.

Scenario 1: Imagine using a central online database for reporting purposes and you wish to include valuable information, collected by the VenU eLearning platform, regarding users’ course completions. The VenU eLearning platform provides a set of tools, a wealth of documentation and practical examples, which allow you to build a connection file that can be added to your central database. This allows data to be synced on demand.

Scenario 2: You would like users to have the ability to connect directly to external applications from within the VenU eLearning platform. In this case, the user could simply follow a link to the desired sign in page and the web service connection crafted with our powerful API, would automatically authenticate the user’s identity.

It’s fast, it’s secure, and it’s always available. VenU’s web services offer expansive flexibility in many business processes.

  Lori Rose   Mar 13, 2014   News   0 Comment   Read More

New! Enterprise Cloud Architectures (Unlimited Scalability, Performance and Reliability)

clouds1For organizations requiring extreme support for high-traffic eLearning programs, VenU offers dedicated Enterprise cloud architectures with unlimited scalability for maximum performance and reliability.

Additional benefits of a dedicated cloud architecture include high concurrent user access and “no maintenance outage” platform updates to ensure maximum availability.

  Lori Rose   Mar 13, 2014   News   0 Comment   Read More

Our U.S.-based, multilingual Customer Service Center provides professional and courteous customer care. Each of our customer service representatives are trained as administrators on your solution, so they can provide expert support and diagnostics.

Our online support ticketing system (branded to your learning initiative) is Single Sign On (SSO) enabled with VenU 4.0, so users are able to seamlessly access the support site to submit trouble tickets, which are managed and tracked to resolution. Support statistics are made available to clients to track support results.

VenU provides support in many “venues,” so that your customers receive the support solution that suits them best. Whether by phone, desktop sharing, email, our online ticketing system, our support team is always ready to provide excellent customer care!

  Lori Rose   Mar 13, 2014   News   0 Comment