News

Celebrating over a decade of excellence in eLearning!

Technology and business solutions are ever-evolving, and so are we. For this reason, we are excited to announce our new brand identity. We’ve been surpassing the limits of cutting edge, modern technology for over a decade and transcending traditionally accepted limits continues to be one of our core values. As we continue to set the eLearning industry standard, it is our hope that— when people think of eLearning Solutions, people will think of VenU.

  Lori Rose   Mar 14, 2014   News   0 Comment   Read More

VenU Receives ISO 9001 Certification

VenU-ISO-Seal

VenU, LLC, is proud to announce that it has received the International Organization for Standardization, ISO 9001:2008 certification for its Quality Management System (QMS). American Global Standards is accredited by the American International Accreditation Organization (AIAO), and issued VenU its ISO 9001:2008 certification. The Company has successfully completed numerous quality audits by independent third parties, client auditors, internal auditors, and management reviews. VenU passed all areas of the American Global Standards audit without exception.

Why is ISO 9001 important for an eLearning company?

As a hosted Learning Management System (LMS) provider, VenU wants its clients to be confident and assured that their eLearning solution is secure, reliable, and optimized for performance and functionality. An ISO 9001 certification of a QMS demonstrates that a company has designed and implemented a reliable system of controls to meet the client’s demands for high quality in the products and services it provides. Our ISO 9001 certification ensures our clients that we are working within well-defined, structured processes and by doing so; a level of quality inherent in our products and services is established.

There are defined processes for every function in the Company, such as:

  • Software Development
  • Web and Content Development
  • Information Technology
  • Security and Data Management
  • Project Management
  • Quality Assurance
  • Customer Service
  • Human Resources
  • Finance
  • Legal
  • Business Continuity and Operations

How did we accomplish this? We used our own VenU LMS to implement our QMS. Document management, checklists, wikis, testing, and verification, are all implemented and centrally managed within the VenU LMS!

Key Benefits to Our Clients:

  • Quality Processes and Documented Procedures –
    Ensures that all business operations are defined, reviewed, and improved – on a regimented, recurring basis to continually increase quality throughout our organization.
  • Increased Security –
    Documented Security Procedures, Quality Checklists and Continual Process Improvements ensure methodologies for safeguarding data, providing reliable disaster recovery (DR), implementing and updating security practices, and establishing a higher level of reliability and performance.

ISO 9001 certification underpins VenU’s commitment to quality, its processes, and continuous improvement.

  Lori Rose   Mar 13, 2014   News   0 Comment   Read More

Momentum – does your eLearning initiative have it?

Momentum-1

The success of any eLearning program is a direct reflection of the people who are supporting it. Without exceptional customer service, an unwavering commitment to continuous improvement, and ongoing administrative training, your program may not live up to its full potential.

The VenU Momentum Program™ is a comprehensive support and administration service provided by VenU eLearning professionals. The program combines end-user technical support, client support and training, along with site administration – ensuring user satisfaction and the success of your learning initiative.

Click here to find our more… ven-u.com/professional

  Lori Rose   Mar 13, 2014   News   0 Comment   Read More

Amazing Web Services!

gearsThe rise of fast, efficient web services has created the ability for companies to securely link data between web applications, enabling fundamental business practices to be seamlessly synchronized. Here are two brief scenarios where web services can solve a critical business problem.

Scenario 1: Imagine using a central online database for reporting purposes and you wish to include valuable information, collected by the VenU eLearning platform, regarding users’ course completions. The VenU eLearning platform provides a set of tools, a wealth of documentation and practical examples, which allow you to build a connection file that can be added to your central database. This allows data to be synced on demand.

Scenario 2: You would like users to have the ability to connect directly to external applications from within the VenU eLearning platform. In this case, the user could simply follow a link to the desired sign in page and the web service connection crafted with our powerful API, would automatically authenticate the user’s identity.

It’s fast, it’s secure, and it’s always available. VenU’s web services offer expansive flexibility in many business processes.

  Lori Rose   Mar 13, 2014   News   0 Comment   Read More

New! Enterprise Cloud Architectures (Unlimited Scalability, Performance and Reliability)

clouds1For organizations requiring extreme support for high-traffic eLearning programs, VenU offers dedicated Enterprise cloud architectures with unlimited scalability for maximum performance and reliability.

Additional benefits of a dedicated cloud architecture include high concurrent user access and “no maintenance outage” platform updates to ensure maximum availability.

  Lori Rose   Mar 13, 2014   News   0 Comment   Read More

Our U.S.-based, multilingual Customer Service Center provides professional and courteous customer care. Each of our customer service representatives are trained as administrators on your solution, so they can provide expert support and diagnostics.

Our online support ticketing system (branded to your learning initiative) is Single Sign On (SSO) enabled with VenU 4.0, so users are able to seamlessly access the support site to submit trouble tickets, which are managed and tracked to resolution. Support statistics are made available to clients to track support results.

VenU provides support in many “venues,” so that your customers receive the support solution that suits them best. Whether by phone, desktop sharing, email, our online ticketing system, our support team is always ready to provide excellent customer care!

  Lori Rose   Mar 13, 2014   News   0 Comment