Our U.S.-based, multi-lingual Customer Service Center provides professional and courteous customer care. Each of our customer service representatives are trained as administrators on your solution, so they can provide expert support and diagnostics. VenU provides support in many “venues,” so that your customers receive the support solution that suits them best. Whether by phone, desktop sharing, email, our online ticketing system, our support team is always ready to provide excellent customer care!
You certainly retain the ability to administer your learning solution; however, VenU will provide you as much or as little platform administration as you need. We can help you load content and courses, configure online tools and features, set up classrooms and events, and provide you with usage statistics and reports. For businesses with small or no learning teams, VenU becomes your outsourced learning department.
Our dedicated project managers become part of your training team – understanding your specific business needs and providing recommendations on how to make the most effective use of your eLearning platform. Training on LMS functionality is provided as needed, and whenever requested, to ensure your training staff is knowledgeable on the full range of capabilities. Continuity of your training program is ensured by leveraging VenU’s Momentum Program and its training experts.
VenU provides a complete suite of services to capture and transform your product knowledge, best practice training and communication materials into a media-rich eLearning format. Courses can include video presentations, role playing, interactive activities (requires password), animations, knowledge checks, and testing. We create an engaging eLearning experience that ensures your users stay interested in the learning experience, and all eLearning courseware is developed to the latest SCORM standards.
User awareness is a key element to the success of your learning initiative. We can help you gain and maintain the momentum attained at launch and throughout the life of your program. VenU’s toolbox of pre-developed communication tools will help you promote your site using multimedia announcements, emails, and a custom store-front eLearning website. We’ll work with you to create a calendar of events and build a marketing campaign around your goals and objectives. We’ll also provide measurement tools to gauge the effectiveness of each event and communication.
Cloud Service Infrastructure
With the new VenU Cloud Service™ organizations have instant access to state-of-the-art infrastructure that provides on-demand scalability combined with the highest level of performance and security. VenU provides complete hosting and administration services of its new VenU Connect™ LMS platform using the latest Dell hardware within its Cloud Service Infrastructure. The VenU Cloud Service is a dedicated infrastructure with licensing, monitoring and management of the servers hosted in one or more VenU Super Clouds™.
VenU boasts 100% availability of its client platforms for the past 10 years using the latest Dell Power Edge C-class Servers.
Our security practices are true, tried and tested, and audited by some of the world’s most diligent independent security organizations. Moreover, our hosting is certified in the latest industry standards to provide you with the peace of mind you deserve when it comes to hosting and security best practices.
Integrated Support Ticketing System
We know that customer satisfaction is key to the success of any learning initiative. Forget the worries of providing technical support and let VenU take care of your customers.
Our U.S.-based, multi-lingual Customer Service Center provides professional and courteous customer care. Each of our customer service representatives are trained as administrators on your solution, so they can provide expert support and diagnostics.
Since our custom branded online support ticketing system is Single Sign On (SSO) enabled with VenU Connect™, users will be able to seamlessly access the support site to submit trouble tickets, which are managed and tracked to resolution.