Whether a big or small company, training departments are usually overtaxed with limited resources and are often the first to feel the impacts of budget cuts and downsizing. Additionally, employee turnover in training departments can cause disruptions in training initiatives. Over the years, we’ve found that a number of clients need help administering and supporting their training initiatives. That’s where VenU’s Momentum Program comes in…
The VenU Momentum Program™ combines end-user technical support, client support and training, along with site administration – ensuring user satisfaction and the success of our clients’ learning initiatives. VenU becomes an extension and expansion of your training team and provides continuity when training personnel changes occur.
The complete Momentum program includes the following professional services:
Platform AdministrationYou certainly retain the ability to administer your learning solution; however, VenU will provide you as much or as little platform administration as you need. We can help you load content and courses, configure online tools and features, set up classrooms and events, and provide you with usage statistics and reports.
Project Management and TrainingOur dedicated project managers become part of your training team – understanding your specific business needs and providing recommendations on how to make the most effective use of your eLearning platform. Training on LMS functionality is provided as needed, and whenever requested, to ensure your training staff is knowledgeable on the full range of capabilities.
MarketingUser awareness is a key element to the success of your learning initiative. We can help you gain and maintain the momentum attained at launch and throughout the life of your program. VenU’s toolbox of pre-developed communication tools will help you promote your site using multimedia announcements, emails, etc. We’ll work with you to create a calendar of events and build a marketing campaign around your goals and objectives. We’ll also provide measurement tools to gauge the effectiveness of each event and communication.
Technical SupportWe know that customer satisfaction is key to the success of any learning initiative. Forget the worries of providing technical support and let VenU take care of your customers. Our U.S.-based, multi-lingual Customer Service Center provides professional and courteous customer care. Each of our customer service representatives are trained as administrators on your solution, so they can provide expert support and diagnostics. Since our custom branded online support ticketing system is Single Sign On (SSO) enabled with VenU Connect™, users will be able to seamlessly access the support site to submit trouble tickets, which are managed and tracked to resolution.
The VenU Momentum Program™ is a comprehensive support and administration service provided by VenU professionals for VenU clients. Not a VenU™ client, but want to learn more? Contact us today at 800.596.8544.