Our U.S.-based, multilingual Customer Service Center provides professional and courteous customer care. Each of our customer service representatives are trained as administrators on your solution, so they can provide expert support and diagnostics.
Our online support ticketing system (branded to your learning initiative) is Single Sign On (SSO) enabled with VenU 4.0, so users are able to seamlessly access the support site to submit trouble tickets, which are managed and tracked to resolution. Support statistics are made available to clients to track support results.
VenU provides support in many “venues,” so that your customers receive the support solution that suits them best. Whether by phone, desktop sharing, email, our online ticketing system, our support team is always ready to provide excellent customer care!